Returns

If you are a consumer, you have the right to return items within 14 days – in accordance with the Consumer Rights Act. 

Returns are only accepted for non-personalised products.

How to return products?

1. Register your return

- via your order in the customer portal,

- or via the form available in the Contact tab.

2. Post the parcel

- most conveniently via the szybkiezwroty.pl website or the InPost Mobile app,

- you can also return the products at your own expense by sending the parcel to the following address: Packhelp – Altmaster Logistyka, ul. Sokołowska 50 / office next to ramp 9A, 05-806 Pęcice.

3. Refund

- we will refund the money using the same method as the original payment,

- within a maximum of 14 days of us receiving the returned products.

4. Bulky (palletised) items

- please contact us via the returns form or the Contact tab,

- we will arrange collection and send you a return label.

5. Returns are subject to a charge – the cost depends on the chosen method of returning the item.

6. How to prepare a product for return?

- the product must be unused and undamaged,

- pack it properly so that it is not damaged in transit,

- include a label or document (e.g. order number) so that we can easily identify the return.